A Complete Telephony Solution
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📈 Boost Your Revenue With
Omnichannel CRM Solutions
1. Predictive Dialer
A predictive dialer is an intelligent outbound calling system that automatically places multiple calls while agents are still engaged on previous interactions. It ensures continuous agent utilization and faster lead connection.
- Connects only answered calls directly to available agents
- Automatically dials next call after hang-up
- Supports call recording, disposition, and analytics
- Improves efficiency and reduces idle time
2. OBD / Press 1
Outbound Dialing (OBD) with Press 1 enables businesses to send automated voice messages and capture user responses instantly through keypad interaction.
- Send bulk voice broadcasts instantly
- Customers can connect to agents via keypress
- Useful for alerts, reminders, and promotions
- Boosts engagement with automated interaction
3. Omni Channel
Omnichannel CRM integrates multiple communication platforms into a single system, allowing businesses to manage all customer interactions seamlessly from one dashboard.
- Manage SMS, calls, WhatsApp, and email in one place
- Deliver consistent customer experience across channels
- Track and manage conversations centrally
- Automate responses and workflows efficiently
4. IVR
Interactive Voice Response (IVR) is an automated system that allows callers to interact through voice or keypad inputs, enabling quick routing and self-service options.
- Route calls to the right department automatically
- Provide self-service options to customers
- Reduce call handling time and workload
- Enhance customer experience with smart automation
UNIVERSAL RELATIONSHIP MANAGER
(SMART CRM SYSTEM)
- HRMS: Manage salaries, attendance, performance tracking, rewards, and employee activity monitoring.
- Google Integration: Sync with Google Calendar, Sheets, Docs, and Forms for seamless workflow management.
- Lead Management: Track leads with stages, sources, follow-ups, and conversions with complete visibility.
- GPS Tracking: Monitor real-time employee location and field activity through live dashboards.
- Device Monitoring: Track login logs, working hours, and device-based activity insights.
- Task Management: Assign daily, weekly, or monthly tasks and monitor completion with automated tracking.
- Ticketing System: Manage support tickets, complaints, and service requests efficiently.
On-Premise Setup
Cloud Hosted Setup
Tech Models
- Flexible pricing options including pay-as-you-go and usage-based billing
- Unlimited calling plans available on monthly subscription
- Scalable solutions suitable for startups to enterprise-level businesses
Terms for International Calling
- Secure call handling with compliance-based recording control
- Multiple backup routes to ensure uninterrupted connectivity
- Caller ID options with incoming DID support
- Dynamic CLI selection based on region or routing
- Global DID availability with CRM integration support
- No dependency on browser-based softphone systems
- Quick deployment with high uptime infrastructure and redundancy systems
Common Models
- Rental plans: Monthly, Quarterly, and Yearly options
- One-time purchase and lifetime license availability